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Privacy policy

Last updated: 28/03/24

1. INTRODUCTORY NOTES

This privacy policy serves to clearly and precisely instruct the users of the services of N1 Games RS DOO about what data is the subject of processing, for what purposes and in what way the data is obtained, as well as to provide all other information related to exercising the rights of individuals to to which the data relates, all in order to comply with the Law on the Protection of Personal Data ("Official Gazette of RS" No. 87/2018).

Please read the following provisions of this Policy carefully in order to understand our views and practices regarding your data, and how that data will be treated. By registering an account, you confirm your agreement to this Privacy Policy. If you do not agree with the terms of this Policy and do not wish to provide us with personal information, please do not use this site.

Also, keep in mind that this Privacy Policy represents an agreement between you and the Company N1 Games RS DOO. We may periodically make changes to this Policy. Although we will do our best to notify you of such changes, we recommend that you review this Policy regularly. Your continued use of the Website and/or its services will constitute your consent to the Privacy Policy.

2. DATA HANDLER

The data controller is N1 Games DOO (hereinafter referred to as the "Controller"), a company established in accordance with the laws of Serbia. The registered address is Novi Beograd, Palmira Toljatija street number 9. N1 Games DOO is a company licensed and regulated by the Ministry of Finance, Gaming Authority - Department for Approval and Consent: 424-01-00217/2021-02 (issued on 27.08. 2021). Identity number: 21586200, PIB: 111983807.

3. BASIS FOR DATA COLLECTION

The obligation to collect data on the operator's side is determined by the Law on Prevention of Money Laundering and Financing of Terrorism ("Official Gazette of the RS" No. 113/2017), as well as by the Law on Games of Chance ("Official Gazette of the RS", No. 18/2020) .

Based on the consent of the person to whom the data refer, the Controller processes the data in the manner and to the extent necessary to achieve the predetermined purpose for which the consent was given. The data subject has the right to withdraw consent at any time. In the case of revocation of the consent of the person whose data is being processed, i.e. in the case of further impossibility of collecting data that is necessary for the adequate performance of the Operator's activities, the effect will be the termination of the created account of the service user by the Operator. Revocation of consent does not affect the admissibility of processing that was carried out on the basis of consent before the revocation.

In the case of the legitimate interest of the company as a basis for collecting and processing personal data, the legitimate interests of the operator prevail over the interests of the persons to whom the data refer, and the operator is authorized to process their data in order to protect its legitimate interests, such as in cases of preventing abuse , creation of duplicate orders, user protection, business security and company property, etc.

The Law on the Protection of Personal Data ("Official Gazette of RS" No. 87/2018) regulates that the processing of personal data is legal only if one of the following conditions is met:

  • the person to whom the personal data refers has consented to the processing of his personal data for one or more specifically specified purposes;
  • processing is necessary for the execution of a contract concluded with the person to whom the data refer or for undertaking actions, at the request of the person to whom the data refer, before the conclusion of the contract;
  • processing is necessary in order to comply with the legal obligations of the operator;
  • processing is necessary in order to protect vital interests of the person to whom the data refer or another natural person;
  • processing is necessary for the purpose of carrying out work in the public interest or exercising the legally prescribed powers of the operator;
  • processing is necessary in order to achieve the legitimate interests of the controller or a third party, unless these interests are overridden by the interests or fundamental rights and freedoms of the person to whom the data refer that require the protection of personal data, and especially if the person to whom the data refer is a minor the face.

4. WHAT PERSONAL DATA WE COLLECT

The personal data we collect may include the following:

  • The information you provide to us, i.e. you share with us when filling out forms to register a user account, or any other data you send to us via the website or email. This information includes information you provide when you register to use our site, make a deposit, accept bonuses or other promotions available on our site, any documentation you share with us, and when you report a problem or file a complaint. The information you give us may include your name, username, address, date of birth, country of residence and nationality, personal identification number, email address and telephone number, credit card information, proof of identification, proof of address , proof of funds and photo;
  • Information obtained in the course of correspondence with the Controller;
  • Technical information, which includes the Internet Protocol (IP) address used to connect your computer to the Internet, login information, browser type and version, time zone setting, types and versions of additional browser components, operating system and platform, information about your visit ( including full URLs of uniform resource locators), information obtained from cookies;
  • Information about the games you have played and the duration of each game and page, information about your interaction with the page, about your betting history and game patterns;
  • Information about any possible criminal activities, or actions related to money laundering;
  • Information about your preferences;
  • Analytical information about your use of the Services, such as application usage, log files, viewed user activity (eg pages viewed, time spent on specific pages, clicks, actions, etc.), timestamps, notifications, etc. This information is collected, among other things, for troubleshooting, as well as for research and analytics purposes about your use of the Services
  • Information we receive from other sources, as well as when processing publicly published data about you

5. CATEGORIES OF DATA WE KEEP ABOUT YOU

Personal data means all information about an individual from which that person can be identified directly or indirectly. It does not include data where the identity has been removed (anonymous data).

Collected and processed personal data can be grouped into the following categories:

Identity data includes first name, middle name, last name, username or similar identifier, date of birth, gender.

Contact information includes residential address, e-mail address, telephone numbers, other available means of communication.

Financial data includes details of your salary, details of the source of funds used to deposit with us, as well as bank account, payment card or payment account details, including information contained in any bank statements, document scans, confirmation of your income and similar documentation collected for KYC purposes.

Transaction data includes details of deposits and withdrawals, betting and other details of games you have played on our site.

Technical data includes Internet Protocol (IP) address, login data, browser type and version, time zone setting and location, types and versions of additional browser components, operating system and platform and other technology on the devices you use to access this Website.

Usage Data includes information about how you use our website, products and services, online login identifier, password (encryption), games played, login and login time, game duration, bonuses and promotions claimed, responsible game information, restrictions, history and AML classification.

Marketing and communications data includes your preferences in receiving marketing from us and our third parties and your preferred communication options.

Special categories of personal data. In the event that you provide such information to us yourself and in fulfillment of our legal obligations, we must also collect some special categories of personal data about you.

6. HOW WE MAY USE YOUR DATA

Information you give us:

  • to carry out our obligations arising from the terms and conditions entered into between you and us and to provide you with the gaming services you request from us, to accept your deposits and process your withdrawals, to implement fraud management processes, to respond to any inquiry or complaint which you may have as well as other ancillary items related to the main services we provide to you;
  • provided that you have given your consent for us to contact you with marketing information, to provide you with information about our services, bonus schemes and promotions;
  • to inform you about changes in our service;
  • to fulfill obligations arising from the Law on Prevention of Money Laundering and Financing of Terrorism and other rules and regulations from all other laws to which we may be subject from time to time.

Information we collect about you:

  • for internal operations of our site, including troubleshooting, data analysis, testing, research, statistical and survey purposes. Such information will usually be collected through the use of cookies;
  • to carry out fraud management and risk management activities, including assigning a risk profile or risk status to your account;
  • Your transactions and behavior for reasons of responsible gambling, as well as for the purpose of preventing money laundering and terrorist financing;
  • to improve our site to ensure that content is presented in the most efficient way for you and your computer;
  • as part of our efforts to keep our site secure;
  • to give you recommendations and suggestions about our products;
  • aggregate data such as statistical or demographic data for any purpose. Aggregate data may be derived from your personal data, but is not considered personal data in law because that data does not directly or indirectly reveal your identity. If we combine aggregated data with your personal data so that they can directly or indirectly identify you, we treat the combined data as personal data that will be used in accordance with this privacy notice.

7. SECURITY OF PROCESSING AND TRANSFER OF DATA TO THIRD PARTIES

The operator undertakes a series of appropriate technical, organizational and personnel measures to ensure data processing in accordance with the Law.

For the purpose of data processing, there is a possibility of sharing your personal data with a number of trusted third parties. These third parties include:

  • employees of the Company, specifically the data protection officer, anti-money laundering officer, payment and fraud analysts, customer support agents, VIP player managers as well as other selected employees in order to carry out their duties and provide assistance, as well as provide the services you requested . Employees who have access to, or are associated with the processing of player personal data have signed confidentiality agreements to respect the confidential nature of player information;
  • game providers who may sometimes require access to selected data attributes in order to provide us with the games you play on our website. To check their privacy notice, visit the relevant game provider's website;
  • When you play online games developed by NetEnt, NetEnt's Privacy Policy also applies, and you can find it here: "https://www.netent.com/en/netent-privacy-policy-eu/";
  • payment service providers and related payment service providers that you use to pay and receive on our website. To check their privacy notice, visit the relevant website of the payment provider you used;
  • governmental and regulatory authorities (law enforcement agencies, governmental and regulatory organizations, courts or other public authorities), in accordance with legal requirements;
  • client communication software, as we use third-party software that helps us communicate with you. This software allows us to send you emails, and chat with you live whenever you have a query;
  • AML and Fraud Checkers, providers of age and identity checkers and other providers who may generally check “know your customer” information - we may use third-party software to perform certain AML checks and fraud checks required to to satisfy our legal obligations in this regard;
  • selected third parties, based on the data processing agreement with us that ensures the storage of your personal data, include our advocates, advisors, consultants that we may hire from time to time to manage risks, for professional advice or to establish and defend our legal claims, either in court or in extrajudicial proceedings; government bodies, regulatory bodies that register "problem gamblers" or for any responsible gaming purpose; any company, government authority, regulatory authority that voids a register or database that aims to prevent crime, money laundering or the financing of terrorism and proliferation.

In addition to the above, if the Operator goes through any changes in its structure, such as a merger, takeover by another company, it is most likely that the personal data of our customers will be included in the sale or transfer. We will, as part of our policy, notify our players by email before effecting such transfer of personal data.

We always ensure that any third party that has access to your personal data must respect the security of your personal data and process it lawfully at all times and in accordance with our Privacy Policy and strict codes of conduct. We do not allow any independent service providers to use your personal information for their own purposes. Processing by such third parties (also known as "data processors") is carried out exclusively for specific purposes and in accordance with our instructions, and such third parties can only use your personal data to the extent that we ourselves have the right. In addition, in all cases we try to ensure that we do not share more data than is necessary to share in order for service providers to carry out processing activities in accordance with our instructions.

8. PERIOD OF DATA STORAGE

Data about our users is stored exclusively for the period of time necessary to achieve the purpose for which it was obtained. Also, there are special periods of data storage established by law of the persons to whom they refer. According to the Law on the Prevention of Money and Financing of Terrorism, it is determined that the data will be stored for 10 years from the day of the end of the business relationship, i.e. the completed transaction.

9. YOUR RIGHTS AS A USER OF THE SERVICES

The Data Protection Act gives you, as a subject, certain rights in certain circumstances:

  1. The right of access, with which you can request information from the controller regarding the type of personal data being processed, the purpose of the processing, the term of personal data storage;
  2. The right to correction and amendment, by which you can request that your data, if it is incorrect, be corrected or supplemented, without delay;
  3. The right to delete personal data, which you can use if your data has been unlawfully processed, if your personal data is no longer necessary to achieve the purpose for which it was collected, if you revoke your consent to data processing, and there is no other legal basis for processing, if personal data must be deleted in order to fulfill the legal obligations of the operator;
  4. The right to restriction of processing, which you can use if you dispute the accuracy of personal data, if the processing is illegal, and instead of deleting that data you request a restriction of use, if you have submitted an objection to the processing, and an assessment is underway as to whether the legal basis for the processing by the Controller prevails over your interests;
  5. Right to appeal;

For all questions and complaints, customer service is at your disposal. Also, if you have questions regarding the Privacy Policy, you can contact the employee in charge of personal data protection (hereinafter: Data Protection Officer) is responsible for supervising the processing of data so that it is carried out in accordance with the Law, as follows:

If you believe that there has been a violation of the provisions of the Personal Data Protection Act ("Official Gazette of RS", No. 87/2018), you have the right to file a complaint with the Commissioner for Information of Public Importance.

10. AMENDMENTS TO THE PRIVACY POLICY

Considering that the Privacy Policy may be changed by the Controller, we recommend that you review it often. If there are any significant changes in this Policy, we will notify you in a timely manner. If you do not accept the change to the Privacy Policy in a timely manner, we may not be able to provide some or all of the products and services.

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