1.1. These terms and conditions apply when using the Sportsbook platform for betting. When placing a bet, the account holder automatically accepts the terms of the current Sportsbook Rules and fully agrees with them. The account holder confirms that at the time of betting, he/she has reached the age of majority, which is allowed for betting according to the laws of the jurisdiction in which he/she is located. All information provided by the player in the process of registration on the site Sportsbook is up-to-date and accurate; the player also understands that there is a risk of losing money when making bets and it is not possible to make any claims to Sportsbook in connection with losses.
1.2. Sportsbook reserves the right, without prior personal notice, to make any changes or additions to the rules, regulations and payment procedures set forth herein, as well as to payment and betting limits. Therewith, the conditions of previously made bets remain unchanged, and all subsequent bets are subject to the modified rules.
1.3. By accepting the terms and registering on the website, you agree that Sportsbook has a right to conduct any identification, credit and other verification (video verification) checks from time to time as necessary and in accordance with the applicable laws and regulations or as requested by the relevant regulatory authorities. You agree to provide the requested information in connection with these verification checks. We reserve the right to suspend your account or restrict your access to it in any reasonable way until the appropriate checks are completed to our satisfaction. The terms of these inspections are set by Sportsbook on an individual basis, but not more than 30 days for the verification of player documents and not more than 180 days for the verification of the player's bets.
1.4.We reserve the right to ask you for the origin of your funds. For this purpose, the player must provide additional information and documents that confirm that you have sufficient funds for betting (salary, confirmed by bank statements or place of work indicating the position held).
1.5. In case there are signs of fraudulent actions of different nature related to betting, betting, receiving winnings and withdrawal of funds from the personal account, presenting fake documents, committing acts on behalf of the client by a third party using the registration and personal data of the identified player, Sportsbook has the right to stop such actions by its own forces - by contacting and agreeing with the player to conduct a video verification (until this procedure is completed, the player's account is blocked), as well as by contacting the competent authorities on the fact of committing the act. At the same time Sportsbook is not obliged to prove the guilt of the player in the aforementioned situations by providing evidence to customers.
1.6. After agreement with the player of the timing of the video verification is appointed date of a video call with an employee of Sportsbook (Skype). Video verification takes place in English (if the player has no knowledge, he must provide an interpreter on his part). During the video call, the player must be present in a closed room alone (except for the presence of an interpreter), and the player is forbidden to wear and use various accessories and clothing that may interfere with the identification of the player. During the video verification, the player will be asked a number of questions to establish the validity of previously provided documents, as well as questions, the answers to which may allow to establish a violation of the rules of Sportsbook. According to the results of the video verification Sportsbook may decide to cancel all bets of a player, including the withdrawal of all deposits made as compensation for the implementation of fraudulent actions, as well as the subsequent blocking of the account. Any decision made shall be final.
1.7. We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Until the account is fully verified, no cashouts will be processed. In case the provided phone number is incorrect, missing or false or the player will not answer the phone call, we reserve the right to confiscate your winnings and/or disable your user account. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks, the funds will be retained by the Company, since you have failed to pass the KYC procedure. After this period (2 weeks), no claims are accepted from the player.
1.8. If a player refuses to go through the verification procedure (video verification), Sportsbook reserves the right to declare all bets invalid. The player's refusal from verification shall be considered as a direct written refusal, as well as complete or partial absence of actions from the player to fulfill the requirements of Sportsbook on the verification procedure within 2 weeks (starting from the first letter sent to the player about the need to undergo verification / video verification).
1.9. Registered player is prohibited to re-register as a new player, including with other registration data. Re-registration is allowed only after agreement with Sportsbook. Players are prohibited to provide third parties to use the player's personal account, make any operations in it, use other person's bank cards or payment details to deposit/withdraw money, as well as transfer funds from other people's accounts of electronic payment systems and Internet wallets.
1.10. Sportsbook prohibits two or more players to make bets from the same IP address, the same computer, or from the same local network, to avoid suspicion of collusion (multi-accounting). Sportsbook has the right to block the accounts of such players with the subsequent cancellation of all bets on the linked accounts.
1.11. We make every effort to ensure that the website content is correct but all information about the current progress of events is for informational purposes only. Sportsbook does not accept any responsibility for inaccuracies. We recommend that you always use alternative sources of information.
1.12. The English version of these Sportsbook rules takes precedence over all other versions, editions and translations. In the event of a dispute over the content or interpretation of these Sportsbook rules, or in the event of a discrepancy or inconsistency between the English version and any other version of the Sportsbook rules, the English version shall prevail.
1.13. If some issue is not subject to these rules, Sportsbook reserves its right to finalize the decision individually and based on the principles of fairness.
1.14.The home team appears first and the away team second, unless otherwise noted. In some American leagues the teams are arranged both in direct order (home team - away team), and in reverse order. In the case of the reverse order no refunds are made on bets.
1.15.Sportsbook is in no way responsible for errors in entering, transmitting, displaying, publishing, betting or odds information. If any bet has been accepted in error, Sportsbook reserves the right to cancel it - if there have been obvious errors regarding odds or results, such as erroneous display of odds, participating teams, results, match format, etc. In the case of incorrectly calculated markets, we reserve the right to correct them at any time.
1.16.Hyperlinks to other sites are provided for information purposes only, Sportsbook is not responsible for their content and players use them at their own risk.
1.20. Basic Terms and Definitions.
1.20.1. Line – A list of suggested events with odds of potential winnings provided by Sportsbook.
1.20.2. Player (client) is an individual who has made a bet with the Sportsbook.
1.20.3. A bet is an agreement entered into by a customer with a Sportsbook, according to the terms of which the loser must fulfill his obligations. It consists of accepting bets from bettors on the terms offered by Sportsbook in line.
1.20.4. A bet is a player's selection of an outcome in the market, confirmed by the deposit of funds serving as a condition for betting.
1.20.5. Outcome is an individual position in the market on which a bet can be placed.
1.20.6. Winning odd is the number by which the bet amount is multiplied during the settlement of payment.
1.20.7. Result is the result of the event (outcome) on which a bet was made.
1.20.8. All tickets will be settled at the odds on offer when the bet was placed.
2. Bets
2.1. A bet is considered valid from the moment of its registration in accordance with the conditions determined by these rules. After the bettor clicks on "Place a bet" in the bet coupon and a window appears with the message "Bet accepted", the bet is considered made. If this message does not appear, the customer should check their betting history or contact support for clarification.
2.2. After making a deposit to the account, it is necessary to place it 3 (three) times (vager x3), unless otherwise specified. Only accepted and calculated bets (Win or lose) in the wagering of the deposit are taken into account (cancelled and bets for which a refund has been made also do not count for wagering). If the player refuses to withdraw the deposit, Sportsbook reserves the right to refuse withdrawal.
2.3. If the odds change at the time the bet is placed, the player will receive a notification in the bet coupon. The bet may not be accepted by the system until the player agrees to the changed odds. The player can turn on the option "Accept odds change" so that the bet is accepted immediately without confirmation of the changed odds.
2.4. Pre-match tickets may be accepted before the specified time and this time may not relate to the commencement of the event in question. Sportsbook reserves its right to invalidate tickets placed after the specified time, including due to content sync errors or amended start times. If for whatever reason a ticket is accepted following the commencement of the event, it means that the rules of the game have been violated, therefore Sportsbook reserves its right to cancel such tickets and calculate the odds at 1.
2.5. The player has no option to cancel the registered outcome after placing the bet. The player is obliged to ensure the selected outcome corresponds to their wish before confirming payment for participation in the bet!
2.6. The maximum bet amount depends on various criteria: sports, event, market, etc. These factors are determined by our platform for each event and for each type of bet and are subject to change without prior written notice. Sportsbook reserves its right to limit bets on individual events and to impose or remove special account limits for individual customers without notice or explanation.
2.7. Sportsbook is the final authority responsible for the validity of any accepted tickets, regardless of the conditions in which those tickets were made.
2.8. Sportsbook for some markets offers the player to use the function of cashout (to get the calculation of bets before the final determination of the outcome of the market). Cashout is not offered on the 2-source markets, where the possible outcome, which is not available for betting and in the case of which there is a return on the market (payment at odds of 1). If for any reason the cashout function has been applied to such markets, Sportsbook reserves the right to cancel such bet and recalculate in accordance with the official result. Sportsbook has the right to cancel the cashout feature at any time without any notice to the players. Cashout is determined automatically by the system and if any influencing factors change, it is also changed and offered automatically.
2.9. The client has no right to bet on events in which he is a participant (athlete, coach, referee, etc.), as well as to act on behalf of these persons. Sportsbook prohibits the acceptance of bets from employees of betting companies and if this becomes known, then bets for the entire period of the game are subject to refund.
2.10. It is forbidden to use technical and software tools that use algorithms for automatic decision-making, as well as programs and scripts, including "bots". In case of violation of this rule, such an account shall be blocked and all bets shall be refunded.
2.11. If there is a reason to believe that the bet was placed after the outcome of the event was already known, or after the competitor gained an advantage (for example, an advantage in the score, replacement or removal of a player, etc.), Sportsbook reserves its right to invalidate the given bet (make a return), on both winning and losing outcomes.
2.12. It is prohibited to include in "express" and "system" the different events of the same match, bets on the same player in the same tournament (for example, on winning a tournament and on winning a match). If any events related to this match were included in the "express" or "system", this bet will be refunded even if the betting platform has not blocked it.
2.13. Sportsbook prohibits group bets. Repeated bets on the same outcomes from the same or different clients may subsequently be declared void. After the official result of a competition/event is known, Sportsbook may decide to void such bets if it suspects that customers are acting in collusion.
2.14. Any change in the score and other parameters of the match, caused by an official referee's decision or mutual agreement of the participants in a live match is not grounds for cancellation of the bet.
2.15. If the result of the event for any reason canceled or changed later, the calculation of bets shall be based on the original (actual) result. Actual results are the results announced on the basis of official protocols and other official sources of information immediately after the end of the event. For results on statistical indicators the primary protocols placed on the official sites of the corresponding tournaments are used. Results for statistical indicators can be added within 48 hours after the end of the events. In the case of data discrepancies from different information sources, Sportsbook suspends the payment of winnings until the results are fully clarified. If the result of the completed event, presented on the official site, differs from the data of the television broadcast, Sportsbook reserves the right to calculate according to the data of the television broadcast. In controversial situations that do not have a precedent, the final decision is made by Sportsbook.
2.16.All bet refunds will be credited to the bettor's account.
2.17. Claims of players on the results of the calculation of events will be considered only in the package with the official documents of the relevant sports associations. The results announced by any bookmaker's offices, as well as other information resources are not official sources of information for Sportsbook.
2.18 The Sportsbook reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incomplete Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. In case of providing false personal data the Sportsbook reserves the right to cancel all bets and winnings as well as terminate user's account. The Sportsbook may be required to report the player's actions to the applicable regulatory bodies.
2.19. All claims and disputes on Bets will not be accepted after 3 days from the date of calculation of such bets.
2.20. Sportsbook cooperates with various independent sports organizations to ensure the integrity of sports events and in the presence/suspicion of unsportsmanlike conduct on any match, we reserve the right to suspend the acceptance of bets on such event with subsequent proceedings. Payments of such bets will not be made until the final opinion of an international organization or Sportsbook team on the invalidation of bets. Such bets will be refunded.
The period of proceedings on suspicion of match-fixing may not exceed 180 days, after this period Sportsbook provides an answer whether the match was recognized as a match-fixing, but without providing any written evidence to the player.
2.21. In accordance with KYC/AML policy, after the verification of player documents, Sportsbook reserves the right to impose various restrictions on the player's playing activity, including the possible subsequent blocking with the withdrawal of all funds if the player's personal information is found in the following lists:
- Politically Exposed Persons (including relatives and close colleagues);
- Sanctions lists;
- Lists of persons suspected of money laundering;
- Persons who have committed fraudulent actions on various Sportsbook/Slot projects.
2.22. If a player is suspected of foul play, Sportsbook reserves the right to block the account and investigate all bets made. The period of verification of bets cannot exceed 180 days. If there is evidence of fraudulent activity (Sportsbook recognizes the fraud activity), Sportsbook has the right to cancel all bets of the player for the entire period of the game with the subsequent blocking of the account. Sportsbook is not obliged to provide the player with evidence of fraudulent activity.
2.23. Sportsbook has the right to conduct various bonus activities for players, but reserves the right to refuse to credit the player with various types of bonuses without explanation.
2.24. If the Sportsbook mistakenly credit your Player Account with a bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount and/or the winnings from such bonus will remain the Sportsbook property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
2.25. If Sportsbook detects abuse of bonuses by the player, it has the right to cancel such bonuses, as well as winnings on them, as well as deny the player to participate in any bonus offers in the future.
2.26. Sportsbook reserves the right to refuse to accept bets of any kind from the betting participant without prior notice, reimbursement, explanation or reason stated.
2.27. The website can be used solely for personal purposes and shall not be used for any type of commercial profit.
2.28. If the original express bet includes a mistaken competitor or invalid selection, the ticket will be calculated based on the selections that remain. The odds for an invalid bet selection will be 1.
2.29. Should the user become aware of possible errors or incompleteness in the software, he/she agrees to refrain from taking advantage of them. Moreover, the user agrees to report any error or incompleteness immediately to the Sportsbook. Should the user fail to fulfil the obligations stated in this clause, the Sportsbook has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification by the user.
2.30. To prevent any fraudulent activities concerning bitcoin transactions we lay down the following rule: In case the transaction is marked as replaceable - Opt-in Replace-by-Fee (RBF) the sportsbook reserves the right to close such accounts immediately and withhold any wins.
2.31. Sportsbook is not responsible for changes in the amount of payments associated with exchange rates fluctuations of both fiat and cryptocurrencies.
2.32. The player is solely responsible for reporting and accounting for any taxes applicable to them under relevant laws for their participation in gambling including any winnings that they receive from the Sportsbook.
2.33. The Sportsbook is not liable for any hardware or software defects, poor Internet connection and other technical problems that have occured on player’s side.
3. GENERAL RULES FOR REGULAR SPORTS
3.1. Pre-Match
3.1.1. The general betting rules set out here are subject to modification at any time at our sole discretion. There are exceptions or variations to these rules for certain sports. The customer should therefore always consult the sport-specific rules of each sport, found under Special Rules, as the sport-specific rules will take precedence over the general settlement rules. Where any matter is not covered by these rules Sportsbook reserves the right to decide on an individual basis.
3.1.2. Matches not played as listed 3.1.2.1. In situations where the event is played at a venue different to that listed, all bets on the event will stand provided the match is not switched to the opponent’s ground and home and away team for a listed match are not reversed, in which Sportsbook reserves the right to void betting.
3.1.2.2. In the event of a change of opponent from the one listed, all bets for that match are void.
3.1.2.3. If a team field their reserve team or an youth team instead of their first team, Sportsbook reserves the right to void betting.
3.1.2.4. If a match does not completed with the generally accepted format (e.g., unusual period length, counting procedure, format of a match etc.); Sportsbook reserves the right to void betting.
3.1.3. Markets including overtime
3.1.3.1. All match markets DO NOT include overtime unless otherwise stated.
3.1.4. Odds/Time Changes
3.1.4.1. Sportsbook reserves the right to change the odds-on offer at any time as well as suspend or close betting on events before the scheduled start time.
3.1.4.2. In the case of any obviously incorrectly displayed or calculated prices, we reserve the right to void betting. This includes a deviation of more than 100% in the pay-out compared to the market average.
3.1.5. Technical Errors
3.1.5.1. Sportsbook reserves the right to suspend odds during an event due to failed transmission or other technical related issues or if fraud is suspected.
3.1.5.2. Sportsbook reserves the right to void bets even subsequently if any such bet was won by the customer because of a technical fault or error, inclusive of but not limited to an error or fault in transmission.
3.1.6. Abandonments, cancellations & postponements
3.1.6.1. If a match is postponed or abandoned and is completed within 48 hours of the previous scheduled start time, then all open bets will be settled with the final result. If the match is not completed within 48 hours, then all unsettled bets are considered void.
3.1.6.2. Matches which have their start date altered well in advance to accommodate live TV, or to ease fixture congestion will not be classed as postponed.
3.1.6.3. An abandonment is where a match is suspended before the completion of the allocated match time and not played out to conclusion on the same day. Markets which have been determined at the time of abandonment (i.e., the outcome has already been decided) such as ‘First Team to Score’, ‘First goalscorer”, etc. will stand. The market must be fully determined for bets to stand.
3.1.6.4. If live coverage is suspended and the match finishes regularly, all markets will be settled according to the result.
3.1.7. Push Rule (2-way Markets)
3.1.7.1. In the event of a Winner market (with just home and away team as outcomes) being offered and the event results in a draw we will settle the market as void.
3.1.8. Total
3.1.8.1. When an exact number is quoted as the line for an over/under market, if the result will be the quoted line, then bets will be made void.
3.1.9. Handicap
3.1.9.1. When an exact number is quoted as the line for a home/away market, if the result will be the quoted line, then bets will be made void.
3.1.10. Race to X (incl. overtime).
3.1.10.1. If a match ends before the Xth is reached, this market is considered void.
3.1.11. Half/Quarter/Period Markets.
3.1.11.1. Unless otherwise stated, only goals/points/corners etc. scored in the respective period will count towards settlement of the market.
3.1.12. Odd/Even Markets
3.1.12.1. Unless otherwise stated, total counts of zero will be settled as Even.
3.1.13. Results
3.1.13.1. If the outcome of a market cannot be verified, we reserve the right to delay the settlement until official confirmation. If the outcome of a market cannot be verified officially, we reserve the right to void them.
3.1.13.2. If markets were offered when the outcome was already known, we reserve the right to void any betting.
3.1.13.3. In the case of an incorrect settlement of markets, we reserve the right to correct them anytime.
3.1.14. Head to Head
3.1.14.1. At least one competitor must finish the event, or all bets are considered void.
3.1.14.2. If one or more competitor(s) fail to start all bets are considered void.
3.1.14.3. If all competitors are disqualified or otherwise excluded all bets are considered void.
3.1.14.4. If both competitors in a head-to-head achieve the same result and no draw odds are offered, then all bets are considered void.
3.1.15. Outright Markets
3.1.15.1. Outright markets are considered All In Run Or Not and therefore will be settled as a loss if the selection does not take part in the event.
3.1.15.2. In cases where the event is cancelled then all bets will be declared void.
3.1.15.3. In cases where the venue for an event is changed, we reserve the right to void any betting.
3.1.15.4. Unless stated otherwise, whenever the organising association deems it fit to include any necessary rounds, matches, or series of matches (e.g. Play-offs, Play-outs, Postseason) following the end of the so-called Regular Season in order to determine the classification, league winners, promotion /relegation, etc., Sportsbook will take into account the results and outcomes deriving from these matches for settlement purposes of tickets referring to the final league classification, promotion, relegation, etc. For example, seasonal bets on the team winning the NHL will refer to the Stanley Cup Winners.
3.1.15.5. All events are settled based on the award ceremony or the competition’s official scoresheet, without taking into consideration the results of any subsequent investigations or disqualifications.
3.1.16. Dead Heat Rule.
3.1.16.1. Dead Heat rules apply for Outright markets. A dead heat is when two or more competitors tie for a position in an event. In these cases, we will send a dead heat void factor based on the number of positions tied for divided by number of competitors tied in that position.
3.1.17. Player Markets
3.1.17.1. All bets created prior to the venue change shall be Voided.
3.1.17.2. If the match starts but is abandoned or suspended at any time before the match reaches a natural end and the match does not resume within 5 hours, then all bets on that player shall be Voided.
3.1.17.3. If any player selected for any bet type does not participate in a game, then all bets on that player shall be Voided.
3.1.17.4. For Soccer only, if any player selected for any bet type does not start the game, then all bets on that player shall be Voided.
3.1.17.5. All Player Markets include overtime for bet resulting. Penalty shootouts are not included.
3.2. Live
3.2.1. General settlement and cancellation rules
3.2.1.1. If the outcome of a market cannot be verified officially, we reserve the right to delay the settlement until official confirmation.
3.2.1.2. If markets were offered when the outcome was already known, we reserve the right to void any betting.
3.2.1.3. In the case of any obviously incorrectly displayed or calculated prices, we reserve the right to void betting. This includes a deviation of more than 100% in the pay-out compared to the market average.
3.2.1.4. If coverage is interrupted and the match finishes regularly, all markets will be settled according to the final result. If the outcome of a market cannot be verified officially, we reserve the right to void them.
3.2.1.5. In the case of an incorrect settlement of markets, we reserve the right to correct them anytime.
3.2.1.6. If a match does not adhere to the generally accepted format (e.g. unusual period length, counting procedure, format of a match etc.); we reserve the right to void any market.
3.2.1.7. If the rules or format of a match differ from our accepted norm, we reserve the right to void any market.
3.2.1.8. If a match is not completed or not played (e.g. through disqualification, interruption, withdrawal, changes in draws etc.), all undecided markets are considered void.
4. GENERAL RULES FOR ESPORTS
4.1. All esports markets are based on in-game score events or results at the end of a scheduled match/map. All settlements will occur using the official score and results, which are declared on the official video stream or the in-game stream of the relevant matches.
4.2. All match start dates and times displayed for Esports matches are for indication purposes only and are not guaranteed to be correct. Bets will stand if a match is offered with an incorrect date and/or time.
4.3. If a match is paused/postponed and not rescheduled to a later time within 24 hours of the actual scheduled start time, then all bets on that match will be voided.
4.4. If the name of a player/team/tournament is misspelled, all bets will still stand unless it’s obvious that the misspelled name is the same as a different entity.
4.5. If a team name is changed due to a team leaving the organization, joining another organization, or due to an official change of team name, all bets will stand.
4.6. If the organizer of the event allows for stand-ins and there is an official result, all bets will be resulted as normal.
4.7. In the case where there is an overruling of a match result by the organizer due to unforeseen circumstances - such as cheating - all bets on that match will be voided. This rule is applicable within 72 hours from the end of the match, then we don't change the result of the tickets.
4.8. If a match has been declared as a walkover win by the tournament organizer, all bets will be void.
4.9. If one team retires during a match, only wagers on the completed individual maps will be settled. Match market, match side markets, and all other undecided map markets will be voided. Bets placed on any following maps that will be completed will be settled with the official results. However, any and all live offer will be suspended on this match and moved to a new match with a different match ID that will genuinely reflect the state of the match. The only exemption to this rule would be in this very situation: team A wins map 1 and proceeds to forfeit map 2. In this case, we would void all wagers on all undecided match and map 2 markets and continue our offer within map 3 of the match.
4.10. All markets include overtime, unless stated otherwise in the market name.
4.11. If the match format is changed or differs from the one which is being offered, we reserve the right to void all bets.
4.12. If the fixture is listed incorrectly, we reserve the right to void all bets.
4.13. If a match is played before the scheduled start date / time, all bets placed after the actual start of the match will be refunded. All bets placed before the actual start of the match will stand.
4.14. If a match or map is replayed due to an organizer or technical issues, all undecided markets will be voided, while replayed matches or maps will be handled separately as a new match.
4.15. If a game on the map starts with less than ten players, all bets on that map will be voided.
4.16. If one of the players disconnects within the first ten minutes and fails to reconnect or is not replaced by a substitute for the rest of the game, all undecided markets on that map and match will be voided. The map will also be considered invalid. If one of the players disconnects or leaves ten minutes after the start of the game on the map, bets will stand and will be settled based on the official results.
4.17. If the final gameplay length/duration is the same as a particular threshold, it is resolved as OVER
