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Terms and Conditions

Effective from: 30/06/2023 / Last updated: 30/06/2023
Version 2.0

1.GENERAL

  1. Before using our website, please read these Terms and Conditions carefully.
  2. The fact of using the website, mobile app, or other services of Primobet confirms your consent with the Terms and Conditions .
  3. The Terms and Conditions including the bonus terms and conditions will be referred to as “the terms” or “the Terms and Conditions”.
  4. In case of any questions, please contact our customer support via email address [email protected]
  5. The laws of Republic of Serbia, apply to the Terms and Conditions. In case there are other language versions of the Terms available, Serbian (Latin) version will always prevail.
  6. In case of any questions, please contact our customer support via email address [email protected]

Parties

  1. Primobet is owned and operated by N1 Games RS DOO, a company incorporated under the laws of Serbia. Registered address at Palmira Toljatija 9,11070 Novi Beograd, Srbija. Primobet is licensed and regulated by The Ministry of Finance, Games of Chance Administration – Department for Approvals and Consents the licences: 424-01-00217/2021-02 (issued on 27/08/2021).
  2. Regardless of games played, all deposits and withdrawals are the sole responsibility of the Company and the Company has full responsibility towards the player for the management of funds on the user account.

3. Changes To Terms And Conditions

  1. Current Terms and Conditions may be changed by the Company when such need occurs. The Company will notify the players of any material changes. However, we also recommend that you visit the Terms and Conditions page regularly to check for possible updates.
  2. In case the Terms and Conditions undergo any material changes, you must re-confirm acceptance before the changes come into effect and you are able to place bets on the Website.

4. Accepted players

  1. By accessing and opening an account and using this website, you confirm and warrant that online gambling is legal and permitted in the jurisdiction where you are located and you will not use the website while resident or temporarily located in any jurisdiction that prohibits use of the website.
  2. The availability of the services shall not be interpreted as an offer or invitation on our part to use the services in a country where such use is illegal.
  3. The Company will not assume any liability whatsoever in this regard and will not reimburse any player deposits, winnings or any losses as a consequence of the violation of any legal provision that may be applicable to the player. It is the player’s sole responsibility to comply at all times with his/her own local, national or state laws that relate to online gambling.
  4. The Company accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of the player's place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.
  5. The Company reserves the right to ask for the proof of age from the player and limit access to the website or suspend the Player Account to those players who fail to meet this requirement.
  6. All bonuses are not available to players from Sweden, including participation in any kind of promotional programs, receiving vip rewards or exchanging of comp points.
  7. To be registered as a player, an individual must submit an application for registration, as well as to provide the following information:
    1. Date of birth (showing that the player is over eighteen (18) years of age);
    2. First and Last names;
    3. Registered address;
    4. Correct email address;
    5. Username and password;
    6. Telephone number.
  8. The Company reserves the right to verify player’s identity. The provided identification, address, contact email and telephone number must be valid. It's the responsibility of the player to ensure that all provided personal information and all the documents as part of the “know your client” (KYC) process are genuine. Fake or fraudulent documents provided will result confiscation of deposits and potential winnings of the player.

5. Game rules

  1. The player confirms that he, she or they know(s) and understand(s) the game rules offered by the website. It is at player’s discretion to know game rules.

6. Availability of games

  1. Please bear in mind some games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
  2. NetEnt games are unavailable for
  3. Players from Australia are not eligible to play the games from Amatic.
  4. Players from the following countries are not eligible to play the games from Microgaming: USA, Singapore, Italy, Denmark, South Africa, France, UK, Spain, Belgium, Australia, Taiwan, Philippines.
  5. Players from Canada are not eligible to play the games from NYX (NextGen).

7. Accepted Currencies

  1. The website allows playing for the following currencies: RSD.

8. Fees and Taxes

  1. You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.

9. Game Rules

  1. By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout percentage of each game.

10. Disclaimer of liabilities

  1. By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Company is not liable for any possible financial damage arising from your use of the Website.
  2. The company is taking effective measures to protect player’s private data from any unauthorized use and is only making it available to parties involved in providing of gambling services through the website. Notwithstanding this, the company is not responsible for how the information is further treated by third parties, for example third party software providers or affiliates. Treatment of player’s private data by such parties is subject to terms and conditions of these parties, if any.
  3. The Company is not liable of any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.
  4. In an unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
  5. If we mistakenly credit your Player Account with winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
  6. The Company, its directors, employees, partners, service providers:
  7. do not warrant that the software or the Website is/are fit for their purpose;
  8. do not warrant that the software and Website are free from errors;
  9. do not warrant that the Website and/or games will be accessible without interruptions;
  10. shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.
  11. You hereby agree to fully indemnify and hold harmless the Company, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
  12. You acknowledge that the Company shall be the final decision-maker of whether you have violated the Company’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.
  13. The company is not liable for damage and/or losses to an account holder and/or a third party caused directly and/or indirectly due to mistake, misprint, misinterpretation, mishearing, misreading, mistranslation, spelling mistake, fault in reading, transaction error, technical failure, technical hazard, registration error, manifest error, cancellation of a game for any reason, force majeure and/or any other similar event, failure of the company's central computer system or any part thereof; delays, losses, errors or omissions resulting from failure of any telecommunications or any other data transmission system.

11. Use of player’s account

  1. Each player can create only one personal players account per person, household address, email address, telephone number, ip and shared computer. Creating multiple user accounts by a player will lead to termination of the accounts and confiscation of any gained winnings and active bonuses. The player should register personally.
  2. The player must register personally by following the on-screen instructions.
  3. The player shall not provide access to his user account or allow using the website to any third party including but not limited to minors.
  4. The website can only be used for personal purposes and shall not be used for any type of commercial profit.
  5. Any offensive or obscene language, as well as any commercial or promotional information, are not allowed in the "Nickname" field in the player's profile. If any violations are detected, support service members or other Company's staff may replace the contents of the "Nickname" field with something neutral. In case of a repeated violation, the player's account may be blocked and all funds confiscated.
  6. You must maintain your account and keep your details up-to-date.
  7. Right to withdraw consent. In cases where we rely on your consent for the processing of personal data, you have a right to withdraw your consent at any time.
  8. We may also keep anonymized derivatives of your data to improve our content and marketing communications where no automated decision making is involved.
  9. We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Until the account is fully verified, no cashouts will be processed. In case the provided phone number is incorrect, missing or false or the player will not answer the phone call, we reserve the right to confiscate your winnings and/or disable your user account. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks, the funds will be retained by the Company, since you have failed to pass the KYC procedure.
  10. If we mistakenly credit your user account with winnings that do not belong to you, whether due to a technical error in the paytables, or human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
  11. In the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that appears on the game server will prevail. You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
  12. The Company reserves the right to terminate games or events in exceptional circumstances further described below. Should a game miscarry or malfunction after starting due to a technical error, we shall: a) cancel the game; b) refund the amount wagered; if the account holder has an accrued credit at the time the game miscarries, credit the monetary value of the credit to the account holder’s user account or, if the said account no longer exists, by paying it to the account holder in an approved manner; c) inform the regulator of the circumstances of the incident if necessary; d) refrain from further providing the games or services if such games or services are likely to be affected by the same failure.
  13. We reserve the right to refuse the whole or part of any transaction requested by you at any time at our sole discretion. No transaction is accepted by us until you receive a confirmation that it has been accepted. If you do not receive a confirmation that your transaction has been accepted, you should contact Customer Support.
  14. You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of the Terms.
  15. You can close account at any time by contacting support team on live chat or by e-mail.

12. Anti-fraud policy

  1. The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
    1. participating in any type of collusion with other players
    2. development of strategies aimed at gaining of unfair winnings
    3. fraudulent actions against other online slot compies or payment providers
    4. chargeback transactions with a credit card or denial of some payments made
    5. creating two or more accounts
    6. providing of forged documents
    7. low risk roulette play where the player betting equal stakes for both black/red or even/odd covering 25 or more out of 37 numbers on the table. (Placing bets on black/red only covers 36 of 37 possible numbers).;
    8. other types of cheating
  2. or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player.
  3. In the event of chargeback at the account, the Company reserves the right to:
    1. charge the player a sum equivalent to the players available balance funds in order to compensate damages and expenses suffered by an incurred as a result of chargeback;
    2. claim further damages and financial losses from the player by contacting them via one of the methods provided during the registration process (i.e. phone, e-mail, etc.);
    3. close player's personal account and/or discard all and any winnings gained as a result of such act or attempt to act.
  4. You may not use funds that originates from any illegal activity or source or that is tainted or associated with any illegality or ill-gotten means. In accordance with our anti-fraud policies, we reserve the right to pay any requested withdrawal partly or in total via the same method of payment through which one or more deposits were made. We further reserve the right to pay any requested withdrawal directly to your bank account.
  5. The Company has zero tolerance to advantage play. Any player who will try to gain advantage of welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
    1. use of stolen cards;
    2. chargebacks;
    3. creating more than one account in order to get advantage from the Company's promotions;
    4. providing incorrect registration data;
    5. any other actions which may damage the Company.
  6. The Company reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at the Company’s absolute discretion and without any obligation to state a reason or give prior notice.
  7. In order to verify player`s account the Company's management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets the Company reserves the right to demand video verification where player shows his/her documents.
  8. The Company reserves the right to retain payments, if suspicion or evidence exists of manipulation of the Company's system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the Company's system or attempted to do so. The Company reserves the right to terminate and/or, change any games or events being offered on the Website.
  9. Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Company any error or incompleteness immediately. Should you fail to fulfill such obligations, the Company has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
  10. Please note that if you requested a withdrawal, but the sum of bets made since the last deposit is less than three (3) times the size of that deposit, the Company reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at sole discretion of the Company.
  11. The Company complies with Serbian law, regulations and guidelines for the prevention of money laundering and the funding of terrorism. Suspicious transactions can be investigated by the Company. The Company reserves the right to send a suspicious transaction report to the competent authorities without notice or further reference to you. Besides, in case of any suspicious transactions, the company may block or close the account and withhold all funds as may be required by law and/or by the competent.
  12. The Company is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.

13. Depositing funds

  1. The Website offers a variety of payment methods. They include VISA, Maestro, AMEX, Dina Card and MasterCard credit and debit cards, as well as various alternative payment methods. Please contact our support team at [email protected] to inquire about the payment methods which are most favorable for your country of residence.
  2. The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, ewallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.
  3. Please note that the minimal amount of deposit is 500 RSD. The maximum amount of deposit depends on the payment method you decide to use.
  4. The company reserves the right at any time, in part or in whole (at its sole discretion) to refuse to conduct any transaction requested by you through the website if you have violated the Terms. No transaction is considered accepted until you receive confirmation from the company. If you have not received confirmation that your transaction has been accepted, you need to contact support.
  5. It is your responsibility to ensure that any transaction you make is correct before you confirm your bet while playing.
  6. The history of your transactions can be obtained by clicking on the “Wallet/Balance” tab in your Profile.
  7. The Company is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services will be offered at any time.

14. Withdrawing funds and return policy

  1. The minimal amount for withdrawal is 500 RSD. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.
  2. Your withdrawals will be processed as soon as possible, however, please keep in mind that some web wallets take up to three (3) days to process the withdrawal request.
  3. The Website supports payouts via Original Credit Transfer (OCT) from Visa, Maestro, AMEX, Dina Card and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.
  4. For Visa, the following countries are not supported: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore.
  5. For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and United Kingdom.
  6. Please note that even for supported countries the Company is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
  7. The internal operating currency of the Website is RSD. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Company's payment processing system.
  8. If you have deposited via credit or debit card or other payment method and the amount of withdrawal is equal or smaller than the one deposited, we reserve the right to pay the withdrawal amount back to the credit or debit card or another payment method used. If the amount exceeds the one deposited, the amount in excess will be paid via one of the alternative payment methods.
  9. The Company reserves the right to check player’s identity prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity. Please note that when cumulative withdrawals reach € 2,000 the player verification procedure will be mandatory. In case of false personal data provided by the players, the withdrawal can be refused and the user account can be terminated. ("Notwithstanding the provisions of paragraph 1 of this Article, the obliged entity referred to in Article 4, paragraph 1, item 8) of this Law shall conduct the actions and measures referred to in Article 7 of this Law when withdrawing the gain, placing bets or in both cases, in case of transactions amounting to 200,000 RSD or more, irrespective of whether it is a single transaction or more than one interrelated transactions.)
  10. The player will be informed thereof by email. In some cases the Website can request selfie with ID, selfie with ID and special sign, or call. Failure of passing this verification will lead to account closure and confiscation of winnings.
  11. All progressive jackpot wins will be paid in full.
  12. The weekly withdrawal limit is 400.000 RSD. The monthly limit is 1.500.000 RSD. The monthly limit is reset every first day of the month.
  13. If a refund is requested by a player, the company reserves the right to charge corresponding transactional fees for processing such a request.

  14. Refund request may be declined by the Company if the player provides false or intentionally modified personal data in order to bypass the system.
  15. All costs that may occur upon refund procedure are on the player.
  16. Money deposited in the Company must be used for gaming activity. Due to this, all deposits need to be wagered at least three (3) times.
  17. The player will not be able to play unless they accept the updated terms and conditions, but can withdraw the actual balance.

15. Dormant accounts

  1. If no login on the Player Account on the Website is performed (the account is inactive) for a period longer than 12 months, the Company reserves the right to charge a monthly maintenance fee of 500 RSD starting on the 13th month from last recorded login.
  2. If the account remains inactive for a period longer than 12 months, a reminder email will be sent via email every month starting on the 13th month.
  3. If the account is inactive for a period of 30 months the account balance will be remitted back to the player.
  4. If the player cannot be located, the funds will be handed over to the Maltese Authorities thus remaining available for the player to access. To get information on how to reinstate closed, dormant accounts or recover funds held on these accounts please contact customer support.

15. Complaints

  1. You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.
  2. Complaints are handled in the support department and escalated in the organisation of the Company in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.
  3. If the dispute is not resolved on the Company's management level, you can contact any independent body, gaming authority or the licensing regulator listed on the Website.
  4. We do our best to resolve the complaints within ten (10) calendar days of receipt of the complaint. Should the claim require more time to be resolved, the time period can be extended.
  5. In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
  6. When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.General Bonus Terms and Conditions
  7. Regarding the bonuses and promotions, all dates and time frames are set in UTC TZ.
  8. All bonuses are available for players from any country except for Bosnia and Herzegovina, Bulgaria, Croatia, Georgia, Greece, Hungary, Indonesia, Kazakhstan, Macedonia, Moldova, Philippines, Sierra Leone, Slovakia, Sweden.
  9. The maximum withdrawal limit from no deposit free spins is 5,000 RSD. To request a withdrawal, you must fully verify your account and make a minimum deposit.
  10. Only one bonus is awarded per person (e-mail or IP address), unless stated otherwise.
  11. The maximum bet while wagering is 500 RSD. The max. bet limit (500 RSD) includes bets doubling after a game round has been completed and bonus rounds (purchased within the game).
  12. To be able to receive bonuses, player(s) need to make a deposit of at least 500 RSD.
  13. To use the free spins, you need to visit your client area, open the "Promo" tab and activate the ones you need. They will then become available for the corresponding slot.
  14. When using an activated bonus, the real money from the player's account is wagered first and only then the bonus money.
  15. You can claim only one bonus at a time. Deposit-related bonuses are not stacked.
  16. Bonuses and free spins must be wagered 50 times before player(s) can order a withdrawal.
  17. The player has a right to cancel a deposit bonus before starting to wager it. If the player decides to cancel a deposit bonus, free spins won’t be credited to the player`s account either. The reason for it is that the free spins are a part of a deposit bonus.
  18. After reaching the 7th level of the Premier League in our VIP club, players can benefit from personal cashbacks and freespins (up to 3 bet level) from the VIP Manager (personal gifts) in case of high activity. If you have any further questions, please contact your VIP Manager or our support team via live chat.
  19. The Website reserves the right to update Bonus Terms and Conditions at any time.
  20. To learn more about particular bonuses, please read the bonus terms.

16. Bonus Wagering Terms

  1. Please mind the fact each game comes with its own wagering %:
    1. Table games – Baccarat, Blackjack, Hi-Lo – 5% (except for games with a live dealer);
    2. Videopoker – 5%;
    3. Roulette, Poker – 5% (except for games with a live dealer);
    4. Slots – 100% (except for the games listed below).
    5. Other – 5%;
  2. The following games are excluded from the bonus promotion offer: games-list.view.tsx not found.
  3. If wagering requirements have not been met within the period of bonus validity, both bonus money and winnings will be removed from player's balance.
  4. Any bonus can be cancelled before you start playing it through. Please contact the Website support service to find out more about cancelling your bonus.
  5. A player can change currency only after the first stage of the welcome bonus has been completed.
  6. All the bonuses are non-sticky. It means, you cannot request your withdrawal until wagering requirements are fully fulfilled. Also, you start playing for real money first, then for bonus money, and as soon as bonus money is lost, the bonus also gets lost.
  7. Players can request a withdrawal of their deposits prior meeting the wagering requirements but keep in mind that the bonus and winnings will be forfeited.

17. Additional terms

  1. The management of the Website reserves the right to withhold or seize any bonuses or winnings gained as a result of fraudulent or otherwise unfair practices.
  2. It's forbidden to abuse the bonus offers available here. If any such cases come to light, the Company reserves the right to seize any winnings gained as a result of abusing the bonus offers and disable the option of using any bonuses for that account in future.
  3. Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void.
  4. Players from the following countries can not use no deposit freespin bonuses: .
  5. The use of bonus funds purely to progress through the bonus stages is prohibited. For example when bonus or cash funds are used purely to progress through the bonus stages (e.g. collecting 9 out of 10 coins to reach that bonus feature) and then final stages (e.g. playing to collect the final coin to reach 10 out of 10 coins to reach the bonus feature) completed with cash bets when bonus funds have been forfeited, lost or wagering met and converted to cash. All the winnings gained during that play may be considered void.

18. Enabled payment methods and description of the payment process

  1. Payment for products on primobet.com can be made in one of the following ways: payment cards - VISA, AMEX, Dina Card, Maestro or MasterCard that support online payment. Card payments are made in cooperation with AllSecure doo and Bank Intesa and are made in a secure and certified manner through the AllSecure Paymet Gateway, by simply entering data from the payment card. After entering the card information and confirming the payment, the bank authorizes the transaction and thus the order is approved and enters the further process of preparation for delivery. The amount will be reserved on your card (account) and will not be available for another purpose. The transaction will be completed and the amount deducted from your account only when the products are ready for transport and handed over to the courier service. In the event that payment is not completed, or the amount is not deducted from the account within 14 days of accepting your order, that order will be canceled and deleted. After the expiration of the 14-day period, the money reserved on your account will be released and will be available to you again. After that, you can repeat the same or a new order, and make a payment related to them. Check with the card issuing bank to see if your card supports online payments.

19. Applied standards and processes in data protection when paying by cards

  1. When entering payment card data, confidential information shall be transferred using public network in protected (encrypted) form through the use of SSL protocol, using the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. At no time is payment card information available to Victory.
  2. 3D Secure protection for all merchants and customers - AllSecure Payment Gateway uses the highest global standards of data and privacy protection. All merchants using the AllSecure Payment Gateway are automatically included in 3D-Secure protection, guaranteeing customers the security of their purchases. Customer payment card numbers are not stored on the merchant's system and the registration itself is protected by SSL data encryption.
  3. PCI DSS Standards - AllSecure Payment Gateway is constantly complying with all requirements of card organizations in order to increase the level of security of merchants and customers. From 2005 until today, without interruption, the system has been certified as PCI-DSS Level 1, which is the highest standard in the industry. The PCI Data Security Standard (PCI-DSS) is a standard that defines the necessary security measures when processing, storing and transmitting sensitive card data. PCI Standards protect sensitive cardholder data during the entire payment process: from the moment of entering data at the merchant's point of sale, during communications between the merchant and relevant banks and card organizations, as well as the subsequent storage of this data.

20. How will the refund be made in case of card payments

  1. In the case of a refund to a customer who has previously paid for one of the payment cards, in part or in full, and regardless of the reason for the refund, the refund is made exclusively through the same VISA, AMEX, Dina Card, Maestro or MasterCard card used for payment. This means that our bank will, at our request, make a refund to the cardholder's account.

21. Terms of payment

  1. Please note that all payments will be effected in the Serbian currency – dinar (RSD). If the payment is done using foreign issuers payment cards, total amount of transaction will be converted into bank settlement currency, according to the current exchange rate of the Serbian National Bank. Once when transaction is settled the already converted amount will be converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

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